bajliv Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data bajliv collects, why we collect it, how we use it, and the rights you hold over your own information.
1. Introduction
bajliv ("we", "us", "our", "the Platform") is committed to protecting the privacy and security of every player who uses our online casino and sports betting services. This Privacy Policy describes how bajliv collects, processes, stores, and shares your personal data when you visit our website, create an account, make a deposit, place a bet, or otherwise interact with any part of the bajliv platform.
By registering with bajliv or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, you should not use the bajliv platform and should contact our support team to arrange account closure.
This policy applies to all users of bajliv, including players located in Bangladesh. bajliv takes its data protection obligations seriously and applies internationally recognised data security standards to all personal data it processes, including data originating from users in Dhaka, Chittagong, Sylhet, Khulna, and all other areas of Bangladesh.
bajliv will never sell your personal data to third parties for commercial marketing purposes. Your data is used solely to operate your account, process your transactions, verify your identity, comply with our legal obligations, and improve the bajliv platform experience for all players.
How bajliv Handles Your Data
These six principles govern every data processing decision bajliv makes. They apply to every player account on the platform, regardless of location or deposit amount.
bajliv collects only the data it genuinely needs to deliver its services. We do not collect personal information speculatively or hold data for longer than is necessary. Each category of data we collect has a defined, documented purpose that is described in detail in Section 3 of this policy.
bajliv uses SSL/TLS encryption for all data transmitted between your device and our servers. Sensitive data at rest — including payment details and identity documents — is stored using industry-standard encryption. Access to personal data within bajliv is restricted to authorised personnel on a strict need-to-know basis.
Every data processing activity at bajliv is grounded in a lawful basis — either your explicit consent, the performance of your account contract, a legal obligation we must meet, or our legitimate interest in operating a safe, fair gaming platform. We do not process your data on vague or unjustified grounds.
This Privacy Policy is written in plain English so that every player can understand exactly how their data is used. bajliv will notify you promptly if this policy changes in a material way, and we will always make the current version available on the bajliv platform.
You have the right to access, correct, and in certain circumstances delete or restrict the processing of your personal data. You also have the right to receive a copy of your data in a portable format. bajliv will respond to all valid data rights requests within 30 days of receipt.
bajliv does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Any sharing of personal data with third parties is limited to what is strictly necessary to operate the Platform, process payments, verify identity, or comply with legal obligations — as described in Section 5 of this policy.
2. Data We Collect and Why
bajliv collects personal data in the following categories. For each category we have described both what we collect and the purpose for which it is used.
When you create a bajliv account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to create and manage your account, verify that you meet the 21+ age requirement, communicate with you about your account, and comply with our identity verification obligations.
To comply with anti-money laundering (AML) obligations and to verify your age and identity, bajliv may request copies of government-issued identification documents, such as your National Identity Card (NID), passport, or driver's licence. We may also request a proof of address document such as a recent utility bill or bank statement. These documents are processed securely and retained only for as long as required by applicable law or our verification obligations.
bajliv records all deposits, withdrawals, bets placed, and winnings received on your account. We also receive limited payment method data from our payment processors — for example, a partial account number or reference code associated with your bKash, Nagad, Rocket, Upay, Visa, or Mastercard transaction. bajliv does not store full card numbers or mobile banking PINs; full payment credentials are handled directly by our certified payment processing partners.
When you use the bajliv platform, our systems automatically collect certain technical data, including your IP address, device type, browser type and version, operating system, referring URL, pages visited, time and duration of your session, and in-game activity logs. This data is used for security monitoring, fraud detection, platform optimisation, and responsible gaming analysis.
If you contact bajliv support via email, live chat, or any other channel, we retain records of those communications, including the content of your messages and our responses. This data is used to resolve your queries, improve our customer service, and maintain an audit trail of support interactions.
Where you voluntarily set deposit limits, loss limits, session time reminders, cooling-off periods, or self-exclusion preferences through bajliv's responsible gaming tools, we record these preferences and use them to enforce the restrictions you have requested. This data is treated with the highest level of sensitivity within our systems.
3. How bajliv Uses Your Data
The personal data bajliv collects is used for the following purposes. Each purpose is supported by a lawful basis for processing.
4. Cookies and Tracking Technologies
Cookies are small text files placed on your device when you visit a website. bajliv uses cookies and similar tracking technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, detect fraudulent activity, and analyse how players use the Platform.
Essential cookies are strictly necessary for the Platform to function — they enable login sessions, maintain your account state, and support security features. These cannot be disabled without breaking core Platform functionality.
Analytics cookies help bajliv understand how players navigate the Platform so we can identify and fix usability issues and improve game discovery. The data collected is aggregated and not linked to identifiable individuals.
Preference cookies remember settings you have chosen — such as your preferred game category or responsible gaming limit preferences — so you do not need to re-enter them each visit.
You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the bajliv platform. For mobile users accessing bajliv via a mobile browser on Android or iOS, cookie preferences can be managed through the browser's privacy settings menu.
5. Sharing Your Personal Data
bajliv does not sell your personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose.
To process your deposits and withdrawals, bajliv shares the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and card scheme processors. These partners operate under their own privacy policies and data protection obligations. bajliv selects payment partners who maintain robust data security standards.
bajliv may share your registration data and identity documents with third-party KYC and AML compliance service providers to verify your identity and age. These providers are contractually bound to use your data solely for the purposes of the verification services they provide to bajliv.
When you play a game hosted by a third-party provider — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — a limited amount of session data (such as a player session token and bet amounts) is shared with that provider to enable the game to function. Game providers do not receive your full identity or payment details.
bajliv may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. bajliv will, where legally permitted, notify affected users of such disclosures.
In the event that bajliv undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. bajliv will notify affected users via email or an in-platform notification prior to any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
6. How Long We Keep Your Data
bajliv retains personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. The following retention periods apply as a general guide:
Following the expiry of the applicable retention period, bajliv will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.
7. Your Privacy Rights
bajliv recognises the following data subject rights. To exercise any of these rights, please contact bajliv support in writing at the email address provided at the bottom of this page. bajliv will respond to all valid requests within 30 days.
You have the right to request a copy of all personal data bajliv holds about you. bajliv will provide this in a structured, commonly used format within 30 days of a verified request.
If any personal data bajliv holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly via your bajliv account settings, or by contacting support for assistance.
In certain circumstances, you have the right to request that bajliv delete your personal data. This right does not apply where bajliv is required to retain your data to meet legal or regulatory obligations — for example, AML record-keeping requirements. bajliv will advise you of the applicable retention obligations when responding to an erasure request.
You may request that bajliv restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
You have the right to receive a copy of the personal data you have provided to bajliv in a structured, machine-readable format, and to transmit that data to another service provider where technically feasible.
Where bajliv processes your data on the basis of your consent — most notably for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. To opt out of marketing communications, use the unsubscribe link in any bajliv marketing email or contact support directly.
8. Children and Underage Users
bajliv is strictly an adults-only platform. You must be at least 21 years of age to register and use bajliv services. bajliv does not knowingly collect personal data from individuals under the age of 21. If bajliv becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted and the account closed immediately.
If you are a parent or guardian and believe that a minor under your care has registered with bajliv, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.
9. Data Security
bajliv implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- SSL/TLS encryption for all data transmitted between your device and bajliv servers.
- Encryption of sensitive personal data and financial records stored at rest.
- Strict access controls limiting employee access to personal data on a need-to-know basis.
- Regular internal security reviews and vulnerability assessments of the bajliv platform.
- Secure, access-controlled data storage environments for identity verification documents.
- Two-factor authentication options for player account logins.
- Continuous monitoring for suspicious login activity, fraud patterns, and data anomalies.
While bajliv takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bajliv will notify affected users without undue delay and in accordance with its legal obligations.
10. Changes to This Privacy Policy
bajliv reserves the right to update or amend this Privacy Policy at any time. When material changes are made, bajliv will notify registered users via email or an in-platform notification at least 7 days before the changes take effect, except where immediate changes are required for legal compliance or security reasons.
The "Last updated" date at the top of this policy will always reflect the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how bajliv protects your personal data. Continued use of the bajliv platform after the effective date of any amended Privacy Policy constitutes your acceptance of the changes.
11. Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how bajliv handles your personal data, please contact the bajliv Data Team. Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
Email: [email protected] — please copy and paste this address into your email client; it is not a clickable link. Include "Privacy Enquiry" or "Data Rights Request" in your subject line so your message is routed to the correct team. bajliv will acknowledge all privacy-related enquiries within 2 business days and respond fully within 30 calendar days.
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